Shipping is FREE on all orders to customers within Australia.
We don't want to mess around with fine print and extra charges, we
like things to be simple and easy.
Want to know about our Returns Policy? Read more here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation
e-mail. This means that we have received your order in our system and
pre-authorised your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that
your order is in stock and available for immediate shipment. If your item
is on back-order or unavailable we will void the pre-authorisation and
reach out to you via e-mail to see if alternate arrangements can be
made.
If your item(s) are available for immediate shipment (within 5 business
days) we will process the charges and get to work preparing your
order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it
will ship within three business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order
leaving the warehouse to the e-mail address you provided when
checking out.
If you do not receive shipping confirmation from us within four business
days of your order feel free to follow up with us at hello@thehealhaus.com.au.
International Orders:
Please be aware that our products are made specifically for the Australian market. This means that we only ship to location within mainland Australia and Tasmania.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you
notice any damage you should make note of it when signing for delivery
or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos
using your smart phone or camera of the damaged packaging or
products inside the packaging.
If your item(s) do arrived damaged please send photos to hello@thehealhaus.com.au, then visit our Returns page and lodge your return claim online.
